Return & Exchange Policy
Return and Exchange Policy
At Chotus, we strive to provide our customers with the finest quality spices to enhance their culinary experience. We understand that, occasionally, you may need to return or exchange a product. To ensure a smooth process, please review our Return and Exchange Policy below:
Returns
1. Eligibility:
- You may initiate a return within 14 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
- Contact our customer service team at contact@chotusfoods.com with your order number and reason for the return.
- Once approved, you will receive instructions on how to return the product.
3. Return Shipping:
- Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process:
- Upon receiving and inspecting the returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
Exchanges
1. Eligibility:
- Exchanges are accepted within 30 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate an Exchange:
- Contact our customer service team at contact@chotusfoods.com with your order number and the item you wish to exchange.
- Once approved, you will receive instructions on how to return the original item and receive the exchanged product.
3. Exchange Shipping:
- Customers are responsible for the return shipping costs of the original item.
- We will cover the shipping costs for the new item to be sent to you.
4. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately with clear photos of the issue.
- We will provide instructions for returning the item and will cover all shipping costs.
Important Notes:
- Returns and exchanges will not be accepted for products that have been opened or used, unless they are damaged or defective.
- Customized or personalized spice blends are not eligible for return or exchange.
- Chotus Foods reserves the right to refuse returns or exchanges that do not meet the outlined criteria.
1) Do you have shipping across India?
- Yes, we have shipping across India. And we are also shipping across major countries.
2)Â When will my order be delivered?Â
- metro cities – 3-5 days (from the dispatch)(The order will be dispatched within 1-2 working days from the time of booking)
- Rest of India – 4-6 days (from the dispatch) (The order will be dispatched within 1-2 working days from the time of booking)
- 3) How will my order be delivered?
- Deliveries across Bangalore – Order will be delivered by our last mile delivery partners for orders within Bangalore
- Deliveries to other places EXCEPTÂ Bangalore – Courier companies offering the best services are roped in to deliver your products safely for orders outside bangalore.
4) How will I get information regarding my order delivery?
- Â Bangalore order: customer will be called by our delivery team prior to their order getting dispatched.
- Non Bangalore order: customer will receive the AWB No. at the registered email ID using which the tracking can be done using the tracking link attached to the email. The courier partner will get in touch with you prior to the delivery.
 5) What if I am not available during the time of delivery?
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- Non-Bangalore orders: Delivery will be rescheduled again after discussions with our courier partner and the rescheduled date will be provided.
6) What happens if a wrong address or phone number is provided?
- Â Bangalore orders: Address can be changed by directly calling our customer support number or sending a mail to our official mail id contact@chotusfoods.com
- Non- Bangalore Orders:Â
- Pre Dispatch: Address can be changed by directly calling our customer support number or sending a mail to our official mail id contact@chotusfoods.com
- Post Dispatch:Â Address Line only can be changed by directly calling our customer support number or sending a mail to our official mail id contact@chotusfoods.com
7) What is the procedure to cancel the order?
- Cancellation of order can be done by calling our customer support number. However, cancellation of order can only be done within two hours of order time.
 8) Can I request for a Proof Of Delivery (POD)?
- Yes, Proof Of Delivery will be provided two days from the requested date. Note: Proof Of Delivery available only for 3 days from the date of delivery.
 9) What happens when there is National Holiday?
- Orders will not be Processed or Dispatched during National Holidays.
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We value your satisfaction and are committed to resolving any issues promptly. If you have any questions or concerns, please contact our customer service team at contact@chotusfoods.com.
Thank you for choosing Chotus for your culinary needs!
